Privacy Policy

Medical Health Institute, LLC
9555 SW 175 Terrace #6004, Palmetto Bay, FL 33157
(786) 772-1818
will@medicalhealthinstitute.com

Effective Date: July 23, 2026

This Privacy Policy explains how Medical Health Institute, LLC ("MHI," "we," "us") collects, uses, and shares information through our website (the "Site"), including when you browse the Site, submit a contact or intake form, book a consultation, or place an order. This Policy covers Site and e-commerce data.

1. Scope of This Policy

This Policy applies to information collected through our website and related online forms, checkout flow, and account features.

2. Information We Collect Through the Website

  • Contact form and intake submissions: name, email, phone number, mailing address, and information you voluntarily provide when requesting a consultation or completing a health questionnaire on the Site.
  • Account and order data: program and treatment selections, shipping/delivery details for prescribed medications, and communications sent through the Site.
  • Checkout and payment data: billing details processed through our tokenized, PCI-compliant payment providers; the Site does not store full card numbers.
  • Automatically collected data: IP address, browser and device type, pages viewed, time on page, referring/exit pages, and approximate location, collected via cookies and similar technologies.
  • Call data: if you call a number listed on the Site, that call may be recorded or analyzed for quality, training, and compliance purposes.

3. Cookies and Similar Technologies

The Site uses cookies and similar technologies to operate core functionality (e.g., keeping a checkout session active), remember preferences, and understand how visitors use the Site through analytics tools. Some cookies are set by third-party services embedded on the Site (e.g., analytics or scheduling widgets). You can manage or disable cookies through your browser settings; disabling certain cookies may affect Site functionality, including checkout.

4. How We Use Website Information

We use information collected through the Site to: operate and maintain the Site; process orders and payments; respond to inquiries and schedule consultations; route intake submissions to the appropriate coordinator or provider; send transactional and, where you’ve opted in, marketing communications; monitor and improve Site performance and security; and detect and prevent fraud.

5. Third-Party Service Providers Used on This Website

The Site relies on third-party platforms to operate, each bound by their own privacy and security practices and, where applicable, contractual confidentiality obligations to MHI:

  • Payment processing (Authorize.net / Zoho Secure Pay) for tokenized, PCI-compliant transactions.
  • CRM and appointment/intake routing (Zoho One — CRM, Bookings, Mail) for managing consultations and coordinator follow-up.
  • Call handling and call intelligence (RingCentral / RingSense) for scheduling calls and quality/compliance review.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect Site and order information against unauthorized access, consistent with PCI-DSS standards for payment data and HIPAA Security Rule standards where health information is involved. No method of transmission or storage over the internet is completely secure.

7. Data Retention

We retain website and order information for as long as necessary to fulfill orders, maintain business records, meet legal and regulatory retention requirements, resolve disputes, and enforce our agreements.

8. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable state privacy laws to: know what personal information we collect through the Site; access or obtain a copy of that information; correct inaccurate information; delete your information, subject to legal and operational exceptions; and opt out of the sale or sharing of personal information (MHI does not sell personal information). To exercise these rights, contact us using the details below. We will verify your identity before fulfilling requests, and you will not be discriminated against for exercising these rights.

9. Children’s Privacy

The Site is not directed to individuals under 18, and we do not knowingly collect personal information through the Site from children.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to the Site or our practices. Material changes will be reflected by a revised effective date at the top of this page.

11. Contact Us

Questions or requests regarding this Privacy Policy may be directed to will@medicalhealthinstitute.com or (786) 772-1818, or by mail to 9555 SW 175 Terrace #6004, Palmetto Bay, FL 33157.