Terms & Conditions

Medical Health Institute, LLC
9555 SW 175 Terrace #6004, Palmetto Bay, FL 33157
(786) 772-1818
will@medicalhealthinstitute.com

Effective Date: July 23, 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the website, patient portal, and telehealth services (the "Services") offered by Medical Health Institute, LLC ("MHI," "we," "us," or "our"). By accessing the Services, creating an account, completing an intake questionnaire, or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. Certain hormone optimization and GLP-1 weight management programs require you to be a legal resident of a state in which MHI or its affiliated providers are licensed to practice. MHI reserves the right to refuse or discontinue service to any individual who does not meet applicable eligibility, medical, or geographic requirements.

3. Nature of Services; No Emergency Care

MHI provides telehealth consultations, hormone optimization therapy, and GLP-1 weight management programs. The Services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. The Services do not replace the relationship with a primary care physician.

No provider-patient relationship is established until you have completed the required intake process, been evaluated by a licensed provider, and received explicit confirmation of acceptance into a treatment program.

4. Telehealth Informed Consent

By using the Services, you acknowledge and consent to receiving care via telehealth technology, and you understand that:

  • Telehealth involves the use of electronic communications to enable providers at different locations to share medical information for diagnosis, consultation, and treatment.
  • There are potential risks to this technology, including interruptions, unauthorized access, and technical difficulties.
  • Your provider will determine whether the condition being diagnosed and/or treated is appropriate for a telehealth encounter.
  • You retain the right to withhold or withdraw consent at any time without affecting your right to future care.

5. Prescriptions and Controlled Substances

Prescription determinations, including for GLP-1 medications and hormone therapies, are made solely at the clinical discretion of a licensed provider following an appropriate evaluation. Not all patients will qualify for treatment. Medications are dispensed through licensed pharmacy partners in accordance with applicable state and federal law. MHI does not guarantee that any specific medication, dose, or formulation will be prescribed or available.

6. Payment, Billing, and Refunds

Fees for consultations, treatment programs, and prescribed medications are disclosed prior to purchase. Payment is processed through PCI-compliant, tokenized payment processing (Authorize.net / Zoho Secure Pay); MHI does not store unencrypted payment card data. Recurring program fees will be billed on the cadence disclosed at checkout until you cancel. Refund eligibility varies by service type and is described at the point of purchase or in your program agreement; medication and compounded prescription orders are generally non-refundable once dispensed, except as required by law.

7. Account and User Conduct

You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account. You agree not to misuse the Services, including by submitting false medical information, attempting unauthorized access to MHI systems, or using the Services for any unlawful purpose.

8. Intellectual Property

All content on the Services, including text, graphics, logos, and software, is the property of Medical Health Institute, LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.

9. Third-Party Links and Services

The Services may reference or link to third-party platforms (e.g., scheduling, payment, or pharmacy partners). MHI is not responsible for the content, policies, or practices of third-party services.

10. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, MHI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES. NOTHING IN THESE TERMS LIMITS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING PROFESSIONAL MEDICAL LIABILITY STANDARDS.

11. Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Before filing a claim, you agree to first contact us at will@medicalhealthinstitute.com so we can attempt to resolve the dispute informally. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of such courts.

12. Changes to These Terms

MHI may update these Terms from time to time. Material changes will be posted on this page with a revised effective date. Continued use of the Services after changes take effect constitutes acceptance.

13. Contact Us

Questions about these Terms may be directed to will@medicalhealthinstitute.com or (786) 772-1818.